Cкандал! Кассир магазинов сети «Rimi» отказалась принять у ребенка мелочь



В одном в одном из магазинов сети «Rimi» отказывались продавать ребенку конфеты  и нахамили. Причина в том, что расплатиться он хотел мелкими монетами. Неужели евроценты – уже не деньги? История нашей читательницы.

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«Пишу от лица оскорблённой мамы. …

Вчера с ребёнком пошли в магизин Rimi. Дочка взяла из копилки деньги, чтобы себе что-то купить (у неё были центы наминалом  по 5,2, и по 1). В магазине она выбрала себе пару конфет и помаду. Я отсчитала точную сумму, и мы направились к кассе. Подошли, дочка впереди стояла, нам кассир вежливо сказала «Tere», дочка тоже поздоровалась. Потом я высыпала все деньги из её кошелёчка, около 2-ух с небольшим евро было. Сразу последовала реплика кассира : «Я буду считать ооооочень долго» (интонация кардинально отличалась от приветствия). Я ответила: «Хорошо, мы не торопимся» (народу в магазине в это время было очень мало). Дальше мне кассир говорит: «По закону я могу принять только 50 штук центов». Я ей сказала,чтобы она взяла столько сколько может, а остальную сумму оплачу карточкой, т. к. у меня всё равно продукты ещё. В процессе пересчёта она начала мне рассказывать,  что детям бесплатно в банке деньги можно менять и приходить « с нормальными» деньгами. Отсчитав 50 штук центами, мне нужно было доплатить около 0,50 центов. Я попросила, чтобы кассир пробила мой товар и тогда за всё сразу я оплачу. Кассир ответила,что она не может так сделать и назвала меня «НИКУДЫШНЫМ ПОКУПАТЕЛЕМ». Я её спросила, на каком основании она меня оскорбила. И стала просить ,чтобы мне позвали администратора или заведующую. Кассир сразу поменялась в лице, предложила все деньги взять. Я достаточно эмоционально стала спрашивать, почему она позволяет себе меня оскорблять. На что мне кассир ответила: «Что сейчас я своему ребёнку подаю очень плохой пример, тем что с  ней ругаюсь». По- видимому она уже не знала ,что мне ответить….За мной стояла пожилая женщина, кассир ещё и с ней меня обсудили, что мол ненормально сделала,что не поменяла деньги сразу. Мой ребёнок стоял и наблюдал за всей этой ситуацией.  Было очень неприятно, что ни за что начали оскорблять. После оплаты всех продуктов я пожелала этой женщине добра, ей моё пожелание очень не понравилось.

После, мы с дочкой подошли к инфо столу, я рассказала о ситуации, мне предложили заполнить анкету обратной связи. Вот такой неприятный поход в магазин у нас состоялся.»

Журналисты Baby-journal решили узнать: действительно ли евроценты – уже не деньги?

Комментарий Департамента защиты потребителей

Продавец обязан принимать 50 монет вне зависимости от их достоинства. Будут это 2-евровые или 1-центовые монеты – значения не имеет. И только если монет оказалось больше 50, продавец может вежливо отказаться принимать «лишнее» и предложить доплатить купюрами.

Комментарий банка Swedbank

В каждом отделении стоит специальный автомат, который считает центы. Затем клиент получает чек и может положить деньги себе на счет или получить наличными. В случае перевода на счет банк снимает 1% от суммы, если деньги выдаются наличными – 5%. Однако есть возможность положить деньги на детский счет – это совершенно бесплатно.

Продавцы не хотят возиться с пересчетом. По-человечески их можно понять, но не оправдать. Магазин, который заботится о своей репутации и об уровне обслуживания своих клиентов, вряд ли откажется продать товар и заработать себе прибыль, только из-за того, что клиент пришел не с бумажными купюрами, а центами!

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40 Комментариев для “Cкандал! Кассир магазинов сети «Rimi» отказалась принять у ребенка мелочь”

  1. Maria:

    Да что-то работиники Рими ниглеют в последнее время. Меня вчера тоже обхамил кассир в одном из магазинов этой сети.

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